1. Purpose
1.1. This Privacy Policy (“Privacy Policy”) governs the use of the
domain name https://www.specialmeds.in
(“Website”) and the mobile application SpecialMeds (“App”), owned and
operated by M/s Shantilal & Co., a partnership firm duly registered under
the provisions of the Indian Partnership Act, 1932, with its registered address
at 4-4-223/10/1, Inder Bagh Lane, Sultan Bazaar, Hyderabad – 500 001 (“SpecialMeds,
We, Us, Our, or the “Company”).
1.2. Access to www.specialmeds.in is restricted
to natural persons who have agreed to the Terms of Use and this Privacy Policy,
following due registration as prescribed by www.specialmeds.in from time to
time. The Terms of Use, read together with this Privacy Policy, govern your
purchase and use of the products and services offered on www.specialmeds.in, and together
constitute a legally binding contract between you (“You, Your, Customer, User,
or Caregiver”) and www.specialmeds.in.
1.3. We have implemented reasonable security practices and
procedures aligned with the nature of our business and the sensitivity of the
information assets we protect. While we strive to maintain security measures
that meet industry standards, the inherent vulnerabilities of the internet mean
that we cannot guarantee or warrant the complete security of all information
transmitted to us by you.
1.4. This Privacy Policy governs the use of the Website and App by
all Users. By accessing or using the Website, App, or any services provided by www.specialmeds.in, each
User agrees to the terms of this Privacy Policy. Users are required to read and
understand the provisions outlined herein before submitting any Sensitive
Personal Data or Information to www.specialmeds.in. If a User does not agree with this
Privacy Policy, they must immediately cease using the Website or App.
1.5. This Privacy Policy is published in compliance with the
provisions of the Information Technology Act, 2000, and the rules, regulations,
guidelines, and clarifications issued thereunder, including the Information
Technology (Reasonable Security Practices and Procedures and Sensitive Personal
Data or Information) Rules, 2011.
1.6. The purpose of this Privacy Policy is to explain the personal
information we collect during your visits to our Website and how we protect the
information you provide to us. You can rest assured that www.specialmeds.in will
handle such information responsibly and carefully, in strict accordance with
this Privacy Policy.
1.7. This Privacy Policy is effective as of January 1, 2025.
1.8. All information you provide to www.specialmeds.in is
governed by this Privacy Policy.
2. User Consent
2.1. By accessing the
Website/App and submitting any information to www.specialmeds.in or using the
products and services offered by the Website/App, you agree to be bound by the
terms of this Privacy Policy.
2.2. As part of
providing our services, we may need to send routine communications, such as
order confirmation emails and other administrative messages, through email,
notifications on the Website/App, or other means, including text messages and
messaging platforms like WhatsApp. While email is our preferred mode of
communication, you agree to receive phone calls, SMS, and WhatsApp messages
related to your orders or requests on www.specialmeds.in, as deemed necessary.
2.3. Periodically, we
may send promotional emails about new products, special offers, or other
information that we believe may interest you. If you do not wish to receive
promotional emails, you can opt out at any time by following the unsubscribe
instructions provided in the email or by updating your preferences on the
Website/App.
2.4. You are
responsible for providing accurate and up-to-date personal information. This
ensures we can contact you regarding your orders and provide a seamless
shopping experience. www.specialmeds.in is not responsible for any issues arising from incorrect or outdated
information you provide.
2.5. If you wish to
access, update, modify, or remove any of your account information, you can do
so through the “My Profile” section of the Website/App. You can review or
change your sensitive personal information at your discretion.
2.6. In the future, www.specialmeds.in may request
optional information to enhance and personalize the services provided on the
Website/App.
2.7. Users have the
right to access, modify, correct, and delete the personal information they have
voluntarily provided and that has been collected by www.specialmeds.in in accordance
with this Privacy Policy and Terms of Use. If you update your information, www.specialmeds.in may retain a
copy of the original information in its archives. To exercise your rights,
visit the “My Profile” section of the Website/App, where you can also initiate
account deletion.
2.8. If you
inadvertently submitted personal information to www.specialmeds.in before
reading this Privacy Policy and do not agree with the collection, storage, or
use of such information, you may contact www.specialmeds.in at
support@specialmeds.in. In your request, specify the rectification needed or
request deletion of all personal information related to you. Upon confirmation,
www.specialmeds.in will delete
and destroy your information, while retaining data related to other Users as
required.
3. Personal Information Collected by www.specialmeds.in
3.1. We do not automatically
collect personally identifiable information about you.
3.2. We collect
information from you only in the following scenarios:
3.3. When using the
Website/App, we may collect the following information from you:
3.4. During your visit
to our Website, we may automatically collect technical information about your
device, including:
3.5. www.specialmeds.in may also
receive and/or store information about your browsing history, including:
3.6. www.specialmeds.in does not
knowingly collect personal information from children.
3.7. When you browse
our Website, we may collect additional information, such as:
3.8. Users can access,
modify, correct, and delete the personal information they voluntarily provide
in accordance with this Privacy Policy and Terms of Use. If you update your
information, www.specialmeds.in may retain a copy of the original data in its archives. These actions
can be taken by accessing the “My Profile” section on the Website/App. Users
can also initiate account deletion from their profile page.
3.9. If you
inadvertently submitted personal information to www.specialmeds.in before
reading this Privacy Policy and do not agree with how your information is
collected, stored, or used, you may request rectification or deletion. Contact
us at support@specialmeds.in with your request, specifying the changes
required. Upon confirmation, we will delete or destroy your personal
information (excluding data of other Users) in our possession.
4. Purpose For Which Your Information May Be Used
4.1. www.specialmeds.in will retain user information only as long as necessary to provide
its services. The information collected may be used for various business and
regulatory purposes, including but not limited to the following:
5. With Whom We Share Your Information
5.1. We do not sell,
rent, or exchange any personally identifiable information you provide to us
through this Website/App with third parties for commercial purposes. However,
we engage trusted online payment service partners to perform payment processing
and authorization services (e.g., net banking or credit/debit card validation).
By using www.specialmeds.in services, you consent to the collection and transfer of your
information to our payment service partners and third-party service providers.
5.2. As our business
evolves, we may buy or sell businesses or assets. In such transactions,
user/customer information is typically one of the transferred business assets.
Accordingly, if www.specialmeds.in, or substantially all of its assets, is acquired by a third party, such
information may be transferred or acquired as part of the transaction. We will,
to the extent possible, require the acquiring party to adhere to the practices
described in this Privacy Policy. You acknowledge and consent to such transfers
and understand that the acquiring party may continue to process your personal
information under this Privacy Policy.
6. Who Has Access to Your Information
6.1. Personally identifiable information is accessible only on a
need-to-know basis by authorized www.specialmeds.in employees designated to carry out
your requested activities. All such employees are bound by strict
confidentiality obligations.
7. How We Use Cookies
7.1. “Cookies” are small
pieces of data placed by a website onto your computer, mobile device, or
tablet. Cookies do not collect sensitive personal information. We use cookies
to analyze web page traffic, save your preferences for future visits, and
customize our website to your interests, thereby delivering a personalized
experience.
You may choose to
accept or decline cookies. However, declining cookies may limit your ability to
use the Website/App to its fullest potential.
8. Links to Third-Party Advertisements
8.1. The Website/App may
contain links to third-party advertisements, websites, or electronic
communication services (“Third-Party Links”). These are operated by third
parties and are not controlled, affiliated with, or associated with www.specialmeds.in, unless
expressly specified.
8.2. If you access any
Third-Party Links, we encourage you to review the privacy policies of those
websites. www.specialmeds.in is not responsible for the privacy practices or policies of any
Third-Party Links.
9. Security Policy
9.1. We are committed to
ensuring the security of your personal information. www.specialmeds.in takes
precautionary measures to protect your data from unauthorized access, improper
use or disclosure, and unauthorized modifications.
To prevent
unauthorized access, we use industry-standard security technologies and
procedures to safeguard the information collected online. Your personal
information is encrypted using [encryption details] software, and all data is
stored on secure servers in a controlled environment.
While we have
implemented significant measures to protect your information, no system can
fully eliminate security risks. By using our Website/App, you acknowledge that www.specialmeds.in is not
responsible for intercepted information transmitted over the internet. You
release us from claims arising out of or related to unauthorized use of
intercepted information.
10. Maintain Confidentiality of Your Prescription
10.1. We recognize the confidential nature of the prescription you
provide for processing your medication orders. Your prescription is treated as
protected information, and we handle it with the utmost care and confidentiality
in accordance with applicable laws and our privacy practices.
11. Users Right To Their Personal Information
11.1. All information,
including sensitive personal data or information, provided to www.specialmeds.in by a User is
entirely voluntary. Users have the right to withdraw their consent at any time
in accordance with this Privacy Policy and the Terms of Use. However, please
note that the withdrawal of consent will not apply retroactively.
11.2. Users may
access, modify, correct, and delete their personal information that they have
voluntarily provided and that has been collected by www.specialmeds.in in accordance
with this Privacy Policy and the Terms of Use. If a User updates their
information, www.specialmeds.in may retain a copy of the original information in its archives. Users
can exercise these rights through the “My Profile” section on the Website/App.
11.3. If a User
inadvertently submitted personal information to www.specialmeds.in before
reading this Privacy Policy and Terms of Use and disagrees with the manner in
which the information is collected, stored, or used, the User may contact www.specialmeds.in by sending an
email to support@specialmeds.in. The User may request rectification of the
information or confirm whether their personal data is being held. The User also
has the right to request deletion and destruction of such information relating
specifically to them (excluding other Users), which will be carried out as per
applicable laws.
11.4. If a User
chooses not to provide personal information, withdraws consent for its usage,
or refuses consent for its collection, www.specialmeds.in reserves the
right to discontinue the services that require such information.
12. Miscellaneous
12.1. www.specialmeds.in does not
control the websites displayed as search results or linked from its services.
These third-party sites may place cookies or other files on your device,
collect data, or solicit personal information, for which www.specialmeds.in is not
responsible or liable. We make no representations regarding the privacy
practices, policies, or terms of use of these third-party websites, nor do we
guarantee the accuracy, integrity, or quality of the materials available on
such websites. Users are encouraged to review the privacy policies of these
websites.
12.2. www.specialmeds.in is not
responsible for verifying the authenticity of the personal information or
sensitive personal data provided by Users. If any information provided by a
User is found to be untrue, inaccurate, outdated, or incomplete, or if there is
reasonable suspicion of such, www.specialmeds.in reserves the right to suspend or terminate the User’s
account at its sole discretion.
12.3. www.specialmeds.in is not liable
for breaches of security or actions by third parties that may access Users’
personal information. This includes events beyond our reasonable control, such
as government actions, computer hacking, unauthorized access to data storage,
system crashes, or breaches of security and encryption.
12.4. Users are
responsible for maintaining the confidentiality of their account information
and passwords. Any activity performed using the User’s account is the User’s
responsibility, whether authorized or not. Users must notify www.specialmeds.in immediately
of any suspected or actual unauthorized use of their account or password.
12.5. www.specialmeds.in will
communicate with Users through email, notices posted on the Website/App, or
other available methods, including text messages. Users may request
rectifications or updates by contacting support@specialmeds.in.
13. Changes in Privacy Policy
13.1. www.specialmeds.in reserves the right to update this Privacy
Policy at any time, with or without prior notice. We recommend Users
periodically review the policy to remain informed of any changes. We will make
reasonable efforts to inform Users of significant amendments through email,
notifications on the Website/App, or account messages. However, it is the
User’s responsibility to review the Privacy Policy regularly. Continued use of
the Website/App after changes have been made constitutes acceptance of the updated
Privacy Policy, even if no specific notification is provided.
13.2. By using the Website/App, Users hereby consent to the
updated Privacy Policy.
14. Contact Information
14.1. If you have any
questions or concerns about this Privacy Policy, please contact our customer
service team at:
15. Grievance Redressal Mechanism
15.1. Pursuant to the provisions of the Information Technology
Act, 2000, and the rules framed thereunder, the name and contact details of the
designated Grievance Officer are as follows:
Name: Abc Def
Designation: Grievance Officer
Phone: +91 9441229927
Email: grievance@specialmeds.in
Timings:
Address:
Shantilal & Co.,
4-4-223/10/1, Inder Bagh Lane, Sultan Bazaar, Hyderabad – 500 001
The Grievance Officer is available to address your concerns from Monday to
Friday, between 10:00 AM and 7:00 PM, excluding public holidays.
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